Q: How long will it take for my order to arrive?
A: We process order Tuesday-Friday and most orders ship within 2-3 days. Since our products are handcrafted with love and care, and we are committed to ethical practices, some products may take longer to make and ship. We aim to ship your bundle within 3-5 business days of receipt, however, if you have a request or an urgent order, you are invited to email us at firstname.lastname@example.org, we are always happy to accommodate when we can.
A shipping confirmation is emailed to you as soon as your purchase has been shipped so you can check the status of your shipment. Orders placed after 12:30pm (Eastern time) will not be processed until the following business day.
Q: How much do you charge for shipping?
A: Shipping is automatically calculated at checkout depending on your location. We also offer FREE SHIPPING!
If your order is over $100 before tax and after any promotions/discounts have been applied, shipping is on us. Please check restrictions for free shipping.
Q: What are the restrictions for free shipping?
A: The following are excluded from free shipping
Yukon, Northwest Territories, and Nunavut: instead we offer a flat rate of $25 which is automatically applied
Wholesale orders: We love wholesale orders but unfortunately we can't offer free shipping to wholesale. Instead, we charge exact shipping charges based on the weight for your order, we can also work with you to use your own shipping labels.
International shipping: If you don't live in Canada or in USA, additional shipping charges may apply, please email us at email@example.com
- Giveaway promotions
Q: Do you offer express shipping?
A: Absolutely! We offer standard and express shipping to Canada and USA, shipping rates are calculated in checkout.
Q: How do you ship your products?
A: We are committed to sustainable and ethical practices, so all packages are shipped with Mother Earth in mind. We use biodegradable peanuts and recycled paper packaging materials, including corrugated boxes, and water-activated kraft tape . To minimize waste, we reuse boxes and packing materials from our purchases— we promise that a reused box doesn't impact the quality of our products packed in there and besides you can feel good about giving an old box a new life. We use Canada Post, Purolator, UPS, Chit Chat and local delivery services.
Q: Where do you ship from and to?
A: We ship from Mississauga, Ontario and our products have new homes in Canada, USA, and all over the world.
Q: My order shows delivered but I have not received it, what do I do?
A: If your tracking number shows “delivered”, but you have not received your order, please email us at firstname.lastname@example.org or email@example.com so we can contact our service providers to investigate location of package. SLŌFLŌ World is not responsible for lost, stolen, or mis-delivered packages.
Q: I see you are in Mississauga, can I pick-up my order?
We love meeting our customers, but unfortunately we don't currently have a storefront for easy pickup. If for any reason, you'd like to pick your order, send us an email and will figure it out.